1. Transparent Approach to Digital Services
At StreamView IPTV, we believe in complete commercial transparency. Because streaming credentials represent intangible digital goods that activate server resources immediately upon issuance, we strongly encourage all potential subscribers to request a Free Trial via WhatsApp before purchasing a multi-month subscription.
2. Technical Review Window (Up to 7 Days)
If you purchase a subscription and experience persistent playback issues, our support team will actively investigate and resolve the issue. If our technical desk determines that:
- Our servers are unable to deliver service to your authenticated account, and
- Our technicians cannot resolve the issue through protocol switching, server re-routing, or alternative portal links within 7 days of purchase,
You are eligible for a full refund of your subscription fee.
3. Non-Refundable Circumstances
Refunds cannot be issued under the following conditions:
- Client-Side Network Limitations: Insufficient local broadband speed (under 25 Mbps), unstable 2.4 GHz Wi-Fi interference, or home router outages.
- Incompatible Hardware: Failure to verify that your television or box can run modern media players prior to purchase.
- ISP Regional Blocks: Where access can be restored via standard VPN routing or alternate DNS configuration.
- Third-Party Application Fees: License fees paid to independent player apps (such as TiviMate Premium or IBO Player license fees) which are separate commercial entities.
- Change of Mind: Requests submitted after several weeks of active, uninterrupted playback.
4. How to Submit a Refund Claim
To request technical review or initiate a refund claim:
- Send an email to [email protected] or message our verified WhatsApp Support Desk.
- Include your username, payment transaction receipt, device model, and an explanation of the technical failure.
- Our support desk will evaluate server telemetry within 24 hours. If approved, refunds are processed back to your original payment method.